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We sincerely regret to listen to about your knowledge and realize that your order was cancelled for each your ask for. Should you keep on to get queries and/or worries you should Get hold of us at customersupport at empire-today.com.
To The purpose The incorrect flooring was place in my property. No phone calls stating Will probably be solved. I have known as a number of instances no resolution as of however. My phone calls to customer service have I been dropped, chilly transfers or, will call again. this this is the very last number which i acquired being a case number.–one-346905XXXX, Lookinv forward to receiving this issue solved.
Soon after checking with our revenue particular person he explained he does not remember our conversation and experienced not represented it as tracklist. I'd gone through a lot of the rooms of our aged carpet with him initially and confirmed him where by all my crutch prints showed to the carpet and claimed This really is precisely what we don’t want. He suggests he does not recall that dialogue also. After waiting 3 weeks Empire still will not likely stand driving their Associates who gave us misinformation and misrepresented the products. That is certainly why I am submitting a grievance. We have $3000 worthy of of carpet in our household since we don't want. If Empire will not likely swap the carpet With Berber with out charging us additional funds we want a refund of what we compensated and the carpet being eradicated. You might have made available to replace the carpet but would call for us to pay at the least $600 extra for installation. Berber is even more cost-effective than what we purchased so it is a substantial reduction for us and isn't satisfactory.
We sense your irritation, and we’d choose to observe up along with you. Please e-mail us at customersupport@ empire-today.com with both equally your worries and account info.
He instructed me the carpet installers weren't the schedulers and they should not have advised me that they'd be back at nine:00 AM. Terri even instructed him that we might be ready to program it at a later date if he would honor their promotion which was to have the instillation completed by Thanksgiving or it absolutely was cost-free.
I manage customers frequently, and this is simply not a good customer experience. I might need to know if there was an epic failure in servicing the customer and that's The explanation for my interaction today.
It absolutely was scheduled for yesterday but Empire termed and claimed It might be until today. 1 gentleman showed up today and had some laminate but absolutely nothing else to complete the job. He said The 2 key bogs weren’t on his operate buy Which there was no way he’d clear away the toilets or perhaps the tiles. So I referred to as once again. I had been instructed my buy had been cancelled! They blamed the product sales person, who I’ve been in continuous Speak to. They even took her Fee away. So now this new installer remaining with out doing a issue once more. Not just am I outside of indignant but I’m calling the Better business enterprise bureau and am heading to talk to an attorney about breach of contract. I’ve termed multiple situations and he customer service claims just the installation Office can assist me but considering that they’re not answering, she still left a voicemail. I’m done!!
We’re upset to hear that you choose to’ve not acquired your refund. We’ve Positioned your get, and we’ll be in touch with you shortly.
I feel that the product sales reps have to be educated in detailing the products, and many others. As I said, I would in no way have agreed to possess Empire do my installation of carpet if this was the outcome.
I'd also suggest you replace or transform your customer service brokers mainly because they are unavailable and do not do their task as promised.
We guarantee you that we acquire matters for instance these really significantly, and we'd prefer to comply with up with you and further more address your considerations. Remember to electronic mail your issues along with your account information to [email protected]. We look forward to Listening to from you.
The next bathroom isn’t much better, lacking and sloppy grout and chalking get the job done, chips on both sides with the toilet and filled with grout, chalking accustomed to fill in from where by the Bed room foundation board ends and the tile baseboard starts off due to the unfinished get the job done.
September 20, 2017 at 3:36 pm Installed Empire floors in full household towards the tune of 34K in December on 2014. Had all kinds of other concerns but the most recent will be the flooring while in the basement is receiving black mold spots around the engineered wood. They're not small little places, these are massive! Attempted to have it repaired. Manufactured FIVE diverse appointments for contractors from Empire to return out and take care of there was normally some reason they could not. The last contractor showed up a couple of months back and known as his manager. His boss mentioned not to restore the flooring. The contractor pointed out all kinds of other blacks places starting to type and spread. He mentioned this engineered Wooden should not have already been put in inside the empire carpet atlanta basement. There may be way too much humidity.